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MarkDown

Education

Simon Fraser University
Vancouver, BC
Bachelor’s of Applied Sciences in Computing Science
Sep 2020 – Dec 2024

Experience

AI Trainer Data Annotation

Remote
Jan 2024 – Present

  • Assisted in training and correction of various LLMs in tasks such as coding assistance, coding correction, truthfulness verification, and prompt generation.

Full Stack Developer Co-op

Mark Anthony Group
Vancouver, BC
Sep 2023 – Jan 2024

  • Developed MVC applications and websites using C#, Node.js, and various .NET frameworks, deploying and fixing 30+ features across projects.
  • Conducted rigorous QA testing, creating test cases and performing functional and regression testing.
  • Identified and resolved software bugs, ensuring the integrity and performance of applications.
  • Operated in an Agile environment in an efficient manner, achieving 100% of goals within or before deadlines.
  • Took on SQL scripting, gaining valuable experience in database management.

Desktop Support Specialist Co-op

Mark Anthony Group
Vancouver, BC
Jan 2023 – Aug 2023

  • Reported directly to the Desktop Support Lead for Corporate Headquarters, resolving intermediate-level inquiries and IT requests such as Microsoft Azure services and device configuration for 8000 user endpoints.
  • Established inter-departmental processes that improve visibility between Desktop Support and other key teams, improving ticket resolution times by 50%.
  • Created internal Windows recovery processes and scripts to cut down reintegration times of defective laptops and avoided expensive external technicians.
  • Introduced a more streamlined method of new hire onboarding deployment to cut down on working hours spent on each hire by implementing AD scripts for bulk tasks.
  • Worked closely with the in-house Concur Team to integrate AD and Ultipro hooks for integration with existing company data.

Customer Service Representative

EasyPark
Vancouver, BC
Apr 2022 – Aug 2022

  • Actively worked with the Assistant Customer Service Manager, Service Coordinator, and other EasyPark departments on flagging meter or app deficiencies to improve customer experience.
  • Responded to customer inquiries by email, live chat, and through our online appeals process, closing an average of 80 Zendesk tickets, acquiring a working knowledge of CRM systems.
  • Maintained and updated databases of Monthly Parkers and Violations using T2 flex systems.

Skills

  • Programming Languages: C++, C#, Java, SQL, JavaScript, JQuery, Python, HTML, CSS
  • Frameworks and Tools: Node.js, Vue.js, AWS Cloud, Linux, Git, Jira, Azure, Active Directory, Office 365, ServiceNow
  • Soft Skills: Time-Management, Collaboration, Leadership, Problem-Solving